Bristol City Council is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the UK General Data Protection Regulation (UK GDPR), which means it determines what your personal data is used for and why it is collected.
The purpose of this privacy notice is to tell you about how we collect and use personal data in connection with our service. We may update this privacy notice from time to time. When we do this, we will communicate any changes to you and publish the revised privacy notice on our website.
Our main address is Travelwest Business, Bristol City Council, Floor 2, 100 Temple Street, BS1 6HT and our contact details can be found on the Bristol City Council website.
To provide this service, we will collect and use some or all of the personal information below:
We get all of this information from you and from what we learn about you through your use of our services.
We use this information for one or more of the following reasons:
We need to collect your address so that we can monitor service users across the West of England but is data is anonymised and will only be used for general reporting in groups.
Funding has been obtained from the Department for Transport (DFT) for the build and maintenance of the platform.
Sometimes we may need to share your information, but we will only do so where we have a valid legal basis to share data. We will only share the minimum information for each circumstance. We may share some of your personal information with one or more of the following:
We may also use data processors to support our activities, for example by providing systems we need or delivering services on our behalf. These processors are:
No personal information is routinely sent or held outside the UK. Should the transfer of personal information outside the UK become necessary, it will only take place if permitted by law, and then only where there are appropriate safeguards in place to protect the data.
Our lawful basis for the processing of your personal data for this purpose is your consent Article 6 (1) (a), this is because you consent to using our platform and if you no longer wish to be registered with Join my Journey you are able to delete your account.
In addition, if you are having any difficulty deleting your account, please contact @mailto:[email protected] who will remove your account on your behalf.
We will hold this information for as long as it is needed, or if we are required to do so by law. In practice this means that your personal information may be retained for the relevant period listed below:
The law gives you a number of rights to control what and how personal information is used by us, including the right to access a copy of your personal information and withdraw your consent when we rely on your permission to use your personal data.
To update or correct your information if it is inaccurate please contact Citizens Services.
To access a copy of your personal information, more details and how to make a request can be found on the data protection subject access requests page on the council website.
You can exercise any of these rights, ask questions about how we use your personal data or complain by contacting us at [email protected] or by writing to our data protection officer at:
If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
From time to time we will conduct surveys to establish information to assist us in gaining your direct thoughts and opinions on our public services.
Each Survey will invite you to participate; this will be classed as asking for your consent to participate; your information gathered at the time of the survey will be only used for that purpose of the survey and will not assume consent for any other purpose. Where Consultant companies (3rd parties) are used by Bristol City Council for a specific survey, these will be specified in the Survey’s purpose statement.
Details of the purpose and scope of the Survey will be made clear for each Survey we may ask you to participate in, this will provide you with the details for you to clearly decide if you want to consent to participate in the Survey.
Personal data collected during the survey will be deleted upon the completion of the survey analysis and will not be stored or used for any other purpose. Each Survey will request your consent each time you participate.
Participation in our surveys will not impact or influence any future mailing preferences in the future and unless otherwise stated your participation will be anonymous
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