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Privacy Notice — Bristol City Council

Privacy Notice — Join My Journey

Bristol City Council is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the UK General Data Protection Regulation (UK GDPR), which means it determines what your personal data is used for and why it is collected.

The purpose of this privacy notice is to tell you about how we collect and use personal data in connection with our service. We may update this privacy notice from time to time. When we do this, we will communicate any changes to you and publish the revised privacy notice on our website.

Our main address is Travelwest Business, Bristol City Council, Floor 2, 100 Temple Street, BS1 6HT and our contact details can be found on the Bristol City Council website.

What data do we need to collect and use?

To provide this service, we will collect and use some or all of the personal information below:

  • Name (but you have the option of using a different name)
  • Email address
  • Address (just postcode)
  • Gender

We get all of this information from you and from what we learn about you through your use of our services.

How do we use your personal information?

We use this information for one or more of the following reasons:

  • the information we collect is the core data that is needed for individuals to find matches on the platform.
    • Postcode allows the system to flag if the individual is on the route.
    • Name allows them to message the individual and us to speak with them is there is a problem(this can be set as a different for public viewing).
    • Email address to send notification of matches since they will not find a match at the start we will need to build up users on the platform.
    • Gender as some individuals will prefer sharing with just male or just female depending on journey they are taking and time of year.
  • We need to collect your data in order to find out if our service has impacted the way you travel, and to collect feedback regarding your experience of using the service.
  • We will use the travel behaviour data collected at both the initial provision of the service and any subsequent follow up to see if your behaviour has been impacted by the service that you were given.

We need to collect your address so that we can monitor service users across the West of England but is data is anonymised and will only be used for general reporting in groups.

Our legitimate interests

Funding has been obtained from the Department for Transport (DFT) for the build and maintenance of the platform.

Who else might we share your personal information with?

Sometimes we may need to share your information, but we will only do so where we have a valid legal basis to share data. We will only share the minimum information for each circumstance. We may share some of your personal information with one or more of the following:

  • If there is an incident between two or group of individuals on the platform while sharing a journey information might be shared with the company administrator.

We may also use data processors to support our activities, for example by providing systems we need or delivering services on our behalf. These processors are:

Will your personal data be sent outside the UK?

No personal information is routinely sent or held outside the UK. Should the transfer of personal information outside the UK become necessary, it will only take place if permitted by law, and then only where there are appropriate safeguards in place to protect the data.

What is the legal basis for our use of your personal information?

Our lawful basis for the processing of your personal data for this purpose is your consent Article 6 (1) (a), this is because you consent to using our platform and if you no longer wish to be registered with Join my Journey you are able to delete your account.

In addition, if you are having any difficulty deleting your account, please contact @mailto:[email protected] who will remove your account on your behalf.

How long will we keep your personal information?

We will hold this information for as long as it is needed, or if we are required to do so by law. In practice this means that your personal information may be retained for the relevant period listed below:

  • As long as the individual uses the platform. They are able to delete their account at any time.
  • In addition, every year an administrator will review any inactive accounts and close the accounts.

Your rights as a data subject

The law gives you a number of rights to control what and how personal information is used by us, including the right to access a copy of your personal information and withdraw your consent when we rely on your permission to use your personal data.

Full details about your rights can be found in our main privacy notice. If you are unable to access our digital Privacy Notice, please contact Citizens Services who will be able to send a hard copy.

To update or correct your information if it is inaccurate please contact Citizens Services.

To access a copy of your personal information, more details and how to make a request can be found on the data protection subject access requests page on the council website.

You can exercise any of these rights, ask questions about how we use your personal data or complain by contacting us at [email protected] or by writing to our data protection officer at:

  • Data Protection Officer
  • Information Governance
  • Bristol City Council
  • City Hall
  • College Green
  • Bristol
  • BS1 5TR

If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: https://ico.org.uk/


From time to time we will conduct surveys to establish information to assist us in gaining your direct thoughts and opinions on our public services.

Each Survey will invite you to participate; this will be classed as asking for your consent to participate; your information gathered at the time of the survey will be only used for that purpose of the survey and will not assume consent for any other purpose. Where Consultant companies (3rd parties) are used by Bristol City Council for a specific survey, these will be specified in the Survey’s purpose statement.

Details of the purpose and scope of the Survey will be made clear for each Survey we may ask you to participate in, this will provide you with the details for you to clearly decide if you want to consent to participate in the Survey.

Personal data collected during the survey will be deleted upon the completion of the survey analysis and will not be stored or used for any other purpose. Each Survey will request your consent each time you participate.

Participation in our surveys will not impact or influence any future mailing preferences in the future and unless otherwise stated your participation will be anonymous